Privacy policy

Last updated 4 November 2026

This policy explains how Aussie Rooms ("we", "us") handles personal information in Aussie Rooms, in line with the Australian Privacy Principles in the Privacy Act 1988.

What we collect

Your account: your name, email, mobile (if you add it), your photo, and whether you rent or let rooms.
Your housemate profile, if you fill it in: your first name, photo, age, what you do, how you live day to day, a few words about you, and who can see it.
When you apply for a room: your move-in date and how long you want to stay, how you'll pay the rent, any documents you upload (such as a payslip or reference) and your message to the landlord.
Your tenancy: your room, start and end dates, rent, bond, documents such as your agreement, and any notice to leave or room move.
Using the app: rent payments you mark as made or confirm, repairs you report and their photos, messages and photos in chats, the cleaning roster, viewings you book and rooms you save.
Technical: a cookie that keeps you signed in, and the standard records our hosting providers keep when you visit, such as your IP address and browser. We don't use advertising or tracking cookies.

How we use it

To run Aussie Rooms: sign you in, show your information to the right people, and let landlords, tenants and housemates work together.
To email you sign-in codes and messages about your account, applications and tenancy.
To keep Aussie Rooms safe, stop misuse and fix problems.
To meet our legal obligations.

We don't sell your information and we don't use it for advertising.

Who sees what

Anyone on the website: listed rooms, their photos and details, the landlord's first name, and how many people already live in the house.
Your housemate profile: only the people you choose: everyone, signed-in renters, only renters who book a viewing or apply, or no one. You can change this any time.
A landlord you apply to: your name and photo and the application details above. Not your email or mobile.
Your landlord, once you live there: your name and photo, your tenancy, your rent records, the repairs you report and your messages to them.
Your housemates: your first name, photo and room, the house chat and the cleaning roster.
Only you: your email and mobile, your saved rooms and your other applications.

Who we share it with

We use these providers to run Aussie Rooms. They handle information only to provide their service to us.

Supabase: our database, file storage and sign-in emails. Your information is stored in Sydney, Australia.
Vercel: hosts the website and app. It may process visit records on servers outside Australia, including in the United States.
Unsplash: some photos on our own pages load from Unsplash's servers, which see your IP address and browser.

We may also share information if the law requires it, or to protect someone's safety.

How long we keep it

We keep your information while your account is open and as long as needed to provide Aussie Rooms and meet our legal obligations. When you ask us to delete your account, we delete or de-identify your information unless the law requires us to keep it. Messages and records shared with a house may stay with the other people in it.

Security

Information is sent over encrypted connections, and each person can only reach the information meant for them. Documents and house files are private and only shown to the people involved. No system is perfectly secure, so please tell us straight away if you think your account has been misused.

Your choices

See and update your name, mobile and photo in your profile at any time.
Delete your account yourself at any time: in the app or on the website, go to Profile, then Delete my account (landlords: Settings, then Delete my account).
Ask for a copy of your information or a correction by emailing us. We'll respond within 30 days.

Questions and complaints

Email hello@aussierooms.com. If you're not happy with how we handle a complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Aussie Rooms